Crash Arcade Privacy Policy
Crash Arcade may process information required to operate your account, provide gaming services, protect the platform and comply with applicable obligations. This page sets out what may be processed and why.
Information we may process
This can include:
- Username
- Email address
- Date of birth
- Player ID
- Account verification information
- KYC information where required
- Device and session information
- Wallet activity
- Deposits and withdrawals
- Game activity
- Support communications
- Responsible-gaming settings
Why information is used
Information may be used to:
- Create and maintain accounts
- Verify users
- Process wallet activity
- Provide games
- Detect misuse
- Secure accounts
- Provide customer support
- Enforce responsible-gaming settings
- Meet applicable legal obligations
Why each category is needed
| Information | Primarily used for |
|---|---|
| Username, email, player ID | Creating and maintaining your account, and signing you in |
| Date of birth | Confirming the 18+ age requirement |
| KYC and verification information | Verifying identity before withdrawals are enabled |
| Device and session information | Securing accounts and letting you manage device sessions |
| Wallet activity, deposits, withdrawals | Processing payments and producing your statement |
| Game activity | Settling rounds, resolving disputes using server records |
| Responsible-gaming settings | Enforcing your own wager limits, loss limits and self-exclusion |
| Support communications | Answering your tickets and keeping a record of the issue |
Security
Reasonable technical and organisational safeguards should be used to protect account information. No online system can guarantee absolute security. You can materially reduce your own risk by using a strong, unique password, protecting your registered email account, and reviewing your device sessions. Account security guide.
Responsible-gaming data
Responsible-gaming settings, including self-exclusion, are enforced on the server. That means the relevant information is retained for as long as necessary to enforce the setting you chose — a self-exclusion period cannot be enforced if the record of it is deleted on request.
Age and children
Crash Arcade is intended only for adults aged 18 or older and does not knowingly process information belonging to anyone under 18. 18+ legal notice.
Account questions
Privacy-related questions can be submitted through Crash Arcade Support. Include your player ID so the request can be matched to your account.
Changes to this policy
This policy may be updated. The date at the top of this page indicates when it was last revised.
Frequently Asked Questions
What information does Crash Arcade process?
Why is my date of birth needed?
Is my data secure?
Can I ask a privacy question?
Does Crash Arcade process data for under-18s?
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